There is a peculiar bug on Samsung smartphones that can stop you from setting up the phone at first step. This happens mostly after updating phone to latest firmware or Android version. For example, if some user updated Galaxy S5 from Lollipop to Marshmallow, then they get error Unfortunately Google Account Manager has stopped working. This error appears on the start-up screen. Therefore, this issue can cause you not to be able to enter a Google account or logging into phone altogether. Other side effect include unable to install an app from Play Store. The error may read like incompatible version of Google Services missing. In any case, the user of such a phone will be unable to use Google Account on Galaxy phones. Therefore, Play Store, Google Play Services, Gmail and Maps will not be available.
The Google Account Manger issue has come to light recently when people who upgraded their phones from Android Kitkat to Lollipop to Marshmallow to Nougat. it can occur in any of these updates. Therefore, the devices that can be affected include Galaxy S3, Note 3, Note 4, Galaxy S4, Galaxy S5, Note 5, Galaxy S6/Edge, Galaxy S7 and Galaxy S7 Edge. Other devices like Galaxy J7, Prime, A7, A5 are also susceptible to this problem. The reason for Google Account Manager to stop working is not yer clear. It can happen because of interrupted update process, malfunctioned update file or some other error during installation of updates. When user will start the phone to set it up and click on Next to set up google Account, this error will pop up.
Moreover, if a user has already logged into phone, they might not be able to add another Google account on the phone. When a user attempts to add another Google account via Accounts in settings, the app with crash and error strip will read “Google Account Manager has stopped working”. It might read something similar. Since Google is core of Android, without Account Manager, we are unable to use pretty much every useful service. Those users who tried to factory reset phone have also ended up with a phone with no Google account at all. And then there is no option to add another account. Therefore, this issue can happen either after updating Android firmware/version or at anytime in daily usage.
In addition to Google Account, you might also receive errors like Samsung Account is not working and similar ones. Below are the possible fixes that will fix Google Account Manager issue on Samsung smartphones and tablets. We are going to start with the most basic method therefore, it is possible that first few methods might not work for you. Keep going through this list one by one until you find the right fix for your particular device.
Wipe Cache and Data of Account Manager App
The cache partition of any app can get corrupted and cause that app to malfunction. Google Account Manager is also an app for Android embedded into OS. If this app is malfunctioned or cache is messed up because of an update, you will face this error. Below are the steps to clear cache and date for this app only.
- Open Settings.
- Head over to Applications > Applications Manager.
- On the top right, tap on More and select Show System Apps.
- Now scroll down to look for “Google Account Manager”.
- Open this app.
- In some phones Clear Cache and Clear Data options will be upfront while in others it will be under Storage tab.
- Tap on these icons to wipe cache and data for Google Account Manger.
After following these steps, restart the phone and try adding a Google Account in your phone. If you are already logged in with an account, do not remove it yourself for testing. If this method does not work for you, then head over to next step.
Factory Reset and Wipe Cache Partition
This method has two steps. In first step, we will try to recover the device without losing personal data on phone. If it does not work, then move on to next step.
1: Try Wiping Cache Partition
- Hold power button for five seconds and then tap on Power Off.
- Once phone is off, hold volume Up + Home + Power button simultaneously.
- Keep holding all three buttons until you see recovery menu.
- If you are using stock recovery, then use volume buttons to navigate and power button to make a selection.
- Scroll down to wipe cache partition and use power button to select it.
- It will wipe the cache partition and return to main menu.
- Scroll down to reboot and select it using power button.
- If you are using a custom recovery, then scroll using its own method and select wipe cache partition option.
Once these steps are done, verify if it worked or not. Try adding a Google account on your phone via Settings > Accounts. If this app does not crash, then it has worked. Otherwise try next method.
2: Try Factory Reset
- Follow the same steps as above to enter recovery mode.
- Scroll down to select Factory Reset the phone.
- User power button to select it.
- Once it is initialized, try not to interrupt it.
- Make sure that you have copied all important date from phone’s storage before performing this step.
- All data will be lost and phone will behave like it was first started.
- You can also try out “Reset Settings” option in Samsung devices as shown in third screenshot above.
In most cases, this issue should fix the issue as it forces system apps to re-initialize and fix the issues. Therefore, if this method does not work, it means that we need to fix the OS installed on this phone. There are two methods to fix this. Read below to follow these.
Fix Android OS on Galaxy device using Kies
The original utility made by Samsung for its devices is called Kies. Most Samsung users have come across it at some point. And most probably, it is of no use to anybody. However, there is one feature that can help the victims of Google Account Manager issue. It has built in utility to fix the Android OS just like a restore without wiping data. Since it is official method, it does not work on rooted devices. Those users who have already rooted their Samsung devices should head over to next solution mentioned here.
- Install Kies on your PC from this link.
- Download respective versions for Windows and Mac machines.
- Once it has been installed, run Kies.
- Connect phone/tablet with PC using original cable and unlock phone.
- If the connection is not established, then change connection type to MTP.
- Kies will also install the USB drivers automatically therefore it should not be an issue.
- Inside the Kies app, when phone has been detected, head over to Tools in menu bar.
- Open it and select “Firmware Upgrade and Initialization”.
- You need to enter required information mentioned here.
- It will validate this information and then start the recovery process.
- You can also use the recovery utility if this does not start for you.
- It is possible that some phone may not be compatible with it.
Once the recovery process has been completed, restart the phone and enter the Google Account. If recovery process was successful, then this should be a success. Otherwise, head over to next solution. It is the ultimate solution and it should work in every case.
Flash stock Firmware using Odin
This is the ultimate solution as it involves installing stock firmware again. You will be able to reset the phone completely and every system app will be installed again. Therefore, any error previously will be removed. This method is particularly used for those who got Google Account Manager Stopped working error after OTA update from Samsung. Below is the guide that mentions all steps in detail needed to flash stock firmware. It also explains how to download the firmware for your particular device. Follow these steps carefully.
Flash Stock Firmware in Galaxy Device using Odin
We hope that your phone is fixed after following this guide. We would love to have your feedback in comments below. If you have run into another issue, there is some issue with this guide, you want to share another issue, ask for help or even help others by sharing some useful information, don’t hesitate to leave a comment below.
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